Steps to follow

1. 1

   Step one

   Submit the request

   Find out more

   By Internet

   Form

   Start . Go to Form

   In the form, you will find a field where you must indicate the name of the processing activity. If you do not know it, you can consult the Activity column in the Processing Activities Register of the Department to which you want to submit your request.

   

   To process this form, you must sign it digitally.

   If you encounter any problems during the procedure:

   • Check how to resolve processing errors.

   • Check if there are any incidents on the electronic headquarters.

   In person

   We recommend that you make an appointment to avoid waiting times

   Schedule an appointment . Go to Et recomanem que demanis cita per evitar esperes

   Where can you submit the documentation?

   At any digitization and registration office of the Generalitat.

   You may also go to the following offices:

   • An office of the OGE network (only if the procedure is handled through OGE).

   • Registration assistance offices or any digitization and registration office of the Generalitat.

   • Other registries of the General State Administration, any autonomous community, local authorities, or the institutional public sector.

   • Spanish diplomatic missions or consular offices abroad. Check the addresses.

   • Post offices. In this case, you must:

     • Submit the original documents and copies in an open envelope.

     • Request that they be stamped so you can prove the date of submission.

   

   If you are an individual, you can request an appointment at the citizen service offices, where the staff member assisting you can complete the procedure on your behalf, with your consent.

   Where you can carry out the procedure

   • Oficina d'Atenció Ciutadana a Barcelona . Open in a new window.
   • Oficina d'Atenció Ciutadana a Girona . Open in a new window.
   • Oficina d'Atenció Ciutadana a Lleida . Open in a new window.
   • Oficina d'Atenció Ciutadana a Tarragona . Open in a new window.
   • Oficina d'Atenció Ciutadana a la Cerdanya . Open in a new window.
   • Oficina d'Atenció Ciutadana a les Terres de l'Ebre . Open in a new window.
   • Oficina d'Atenció Ciutadana a la Catalunya Central . Open in a new window.

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2. 2

   Step two

   Check the status of the procedure

   Check the status of the procedure through the following channels:

   Find out more

   Check the status of the procedure through the following channels:

   • Private area (with idCAT Mòbil or a digital certificate), if you are an individual.

   • My procedures status (with the procedure identifier and your DNI or NIF).

   • Telephone 012. Free call (with the procedure identifier and your DNI or NIF).

   • Any Citizen Service Office (OAC).

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3. 3

   Step three

   Receive the Administration’s response

   When will I receive a response?

   Find out more
   When will I receive a response?

   You will receive the Administration’s decision within a maximum period of one month.

   However, please note that in certain cases the one-month period may be suspended or extended (as established by Regulation RGPD).

   What response will I receive?

   Once you have submitted your application, you will receive:

   First, a communication informing you that the procedure has started. It will also indicate:

   • The date on which the application was received.

   • The body responsible for resolving it.

   • The maximum deadline for issuing a decision.

   Afterwards, you will receive a decision document (response) regarding your request to exercise ARSO-POL rights.

   How will I receive the response?

   • If you submitted the procedure online, you will receive an email or SMS with a link to the notification. You can access it through the Private Area.

   • If you completed the procedure in person, you will also receive an email or SMS with a link to the notification. You can access it through the Private Area.

   • If you have not agreed to receive electronic notifications, you will receive the notification by post.

   Can I lodge an appeal? What are the deadlines?

   If you disagree with this decision, you may submit a written objection to one of the following four bodies (you may not apply to more than one body at the same time):

   • Generalitat de Catalunya, Department of the Presidency.
     You may lodge an administrative appeal for reconsideration within one month from the day following the date of notification, before the same body that issued the decision, pursuant to Articles 123 and 124 of Law 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.

   • Data Protection Officer (DPO).
     This is the person responsible for safeguarding the fundamental right to personal data protection and supervising compliance with the applicable regulations. You may contact the DPO regarding any issue related to the processing of your personal data.

   • Catalan Data Protection Authority (APDCAT).
     This is an independent authority that ensures the protection of data protection rights within Catalonia’s public administrations. You may file a free complaint once the 30-day period available to the Administration to provide the information has elapsed.

   • High Court of Justice of Catalonia.
     You may file a judicial appeal (administrative judicial review) within two months from the day following the date of notification of the decision. Please note that legal representation by a lawyer is required.

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