Privacy policy of the Private Area

Directorate General for Digital Services and Citizen Experience.

DPD: dpd.presidencia@gencat.cat

Address: Carrer del Foc, 57, Edifici B, 08038, Barcelona.

The personal information processed comes from sources outside the Private Area, except for the information provided by users to:

• Access the service
• Configure the service
• Carry out procedures
• Request modification of personal contact details
• Request the generation of a voucher or certificate.

Depending on the service or query made in the Private Area, different types of personal data may be processed, such as:

• Identification or contact details
• Device data and operating system used
• Information on forthcoming events or appointments arranged with the Generalitat de Catalunya
• Data related to procedures carried out with the Generalitat de Catalunya or other government agencies
• Data on queries, complaints or suggestions made through the contact inbox service.
• Educational information: qualifications held, scholarships and study grants, etc.
• Health and social services data: certificates of disability, degree of disability, dependency situation, benefits, aid, etc.
• Professional information: employment status, job applications, employment history, benefits, retirement application, etc.
• Housing and urban planning data: rural or urban real estate, land registry, etc.
• Vehicle and transport information: own vehicles, driving licence, licence points, etc.
• Data relating to notifications.

The data is obtained by means of consultations carried out with the government agencies and institutions responsible for said data.

Once the user accesses the service, queries may be made to display transactions they have carried out, notifications and alerts that affect them and any scheduled appointments.

Access to these data is through the systems made available by each government agency, as well as through the interoperability services that allow said access. Access to data via other services is also allowed if interconnection is foreseen.

The processing of personal data that may be carried out through the Private Area is justified by the fulfilment of a mission of public interest or by the exercise of public powers delegated to the data controller, in accordance with Article 13 of Law 29/2010, of 3 August, on the use of electronic media in the public sector of Catalonia, Article 28 of Law 39/2015, of 1 October, on the common administrative procedure for public administrations, Article 42 and 45 of Royal Decree 203/2021, of 30 March, approving the Regulation on the action and operation of the public sector by electronic means, and Articles 19, 66 and 74 of Decree 76/2020, of 4 August, on digital administration, as well as consent, where applicable.

The information and data collected in the Private Area are processed solely for the purpose of providing a personalised service:

• Access to procedures and transactions
• Access to notifications and communications sent by the Administration of the Generalitat de Catalunya
• Access to user data and documents and to modify them, if necessary.

Personal data is retained for the time required to fulfil the purpose for which it was collected. Once the objective has been achieved, the data is deleted in accordance with the regulations and procedures in force on the subject of document management and archiving.

Only the data subject has access.

However, in some cases, such as processing support, a third party may need access to the minimum data necessary to provide appropriate assistance, subject to the user’s consent.

Users have the right to request access, rectification, erasure, opposition, and restriction of the processing of their data, by means of the generic request available on the Gencat Procedures website or by means of a request on paper sent to the Ministry of the Presidency (C/ Sant Honorat, 1-3, 08002 Barcelona). The submission of the application by electronic means requires an electronic certificate or alternative system of identification. It is necessary to indicate in the request which rights are being exercised. For more information, visit https://presidencia.gencat.cat/en/el_departament/proteccio-dades/drets-de-les-persones-interessades.

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