Online
In person
What do you need to know?
Individuals and entities, both public and private, can file a complaint of discrimination if they consider that they have been directly or indirectly affected by a situation of discrimination.
You can also file a complaint if you have witnessed or are aware of possible discrimination due to any of these situations:
- regional or national origin, and xenophobia
- sex or gender, sexual orientation or identity, and any form of LGBTI-phobia or misogyny
- ageism
- race, ethnic origin or skin colour, and any form of racism such as anti-Semitism or antigypsyism
- language or cultural identity
- ideology, political or other opinion or ethical convictions of a personal nature
- religious convictions or any manifestation of Islamophobia, Christianophobia or Judeophobia
- social or economic condition, administrative situation, profession or condition of deprivation of liberty, or any manifestation of aporophobia or hatred of homeless people
- physical, sensory, intellectual or mental disability or other types of functional diversity
- health alterations, serological status or genetic characteristics
- physical appearance or clothing
- any other characteristic, circumstance or manifestation of the human condition, real or attributed, that is recognised by international legal instruments
You can only initiate this procedure in person if you are a natural person (individual).
Self-employed people, professionals, companies, organisations and other groups must conduct the procedure online. Documentation you provide through another channel will not be taken into account nor will it be valid for the purposes of the submission date.
If you have suffered discrimination in the workplace, you must file the complaint with the Catalan Labour Inspectorate. You can do it electronically by clicking the report link to the Labour Inspectorate.
This procedure is enabled so that they can help you from a face-to-face service office listed below, where the person who attends you can carry out the procedure on your behalf, with your consent.
For help with transactions
Citizen Information Office of the Administrative District
Citizen Information Office in Girona
Citizen Information Office in Lleida
Citizen Information Office in Tarragona
Citizens' Service Office in Central Catalonia
Citizen Information Office in La Cerdanya
Citizen Information Office in Terres de l'Ebre
Authority responsible
Other related authorities
- Anyone who suffers or has suffered any kind of discrimination.
- Anyone who observes any kind of discrimination (it does not have to be the affected person).
- Entities duly authorised by the person affected by the discrimination.
- Entities without any authorisation, as long as there is no person identified as an affected person.
You can request this procedure at any time. You must bear in mind that there is a maximum period for reporting discrimination (limitation period for the infringement) according to the following tables:
| Equal treatment and non-discrimination | |
|---|---|
| Type of offence | Limitation period |
|
Minor |
12 months |
| Serious |
3 months |
|
Very serious |
4 months |
| Rights of lesbian, gay, bisexual, transgender amb intersex persons | |
|---|---|
| Type of offence | Limitation period |
|
Minor |
6 months |
| Serious |
12 months |
|
Very serious |
18 months |
You do not have to pay any fee for this procedure.
To find out if the discrimination you are reporting is a minor, serious or very serious offence, you must consult the following regulations:
- Equal treatment and non-discrimination: Law 19/2020, of 30 December, on equal treatment and non-discrimination.
- Lesbian, gay, bisexual, transgender and intersex rights: Law 11/2014, of 10 October, to guarantee the rights of lesbians, gays, bisexuals, transgender and intersex people and to eradicate homophobia, biphobia and transphobia.
Steps to follow
-
1
Step one
File a complaint
If you are an individual (natural person) you can do this procedure in person. We recommend that you request an appointment so you don't have to wait. You can also do it online.
If you are not an individual you can only do it online. The documentation you provide through another channel will not be taken into account nor will it be valid for the purposes of the submission date.
By Internet
File a complaint
Start . Go to File a complaintIf you are an individual, you can submit the complaint online without a CATMóbil ID or digital certificate. You will be summoned to sign the complaint in person, otherwise it will not be valid.
If the electronic office does not work, you will see a message that says so. This message will tell you where you can submit the documentation in an alternative way and what the effects of the service interruption are.
View the necessary technical conditions for online procedures.
-
2
Step two
Check the status of the procedure
You can check the status of the procedure:
You can check the status of the procedure:
- In the private area
- In the Status of my cases
- By calling 012
- At any citizen advice bureau (OAC)
-
3
Step three
Get the reply from the agency
When will I receive a reply from the relevant authority?
When will I receive a reply from the relevant authority?
There is no specific timeframe. The relevant authority assesses the complaint, initiates the appropriate actions and, finally, will notify you of the result of these actions.
How will I get the answer?
You will receive an email notification. You can access the notification through the e-NOTUM service.
If you are an individual and have chosen to receive a notification to the postal address, you will receive the reply to the two addresses indicated on the form (email and postal).
